Barratt Smith and Brown offer a comprehensive suite of credit and collections services to support the utilities sector. Whether you are looking for first-party credit-control to support inhouse efforts or third party debt recovery as an end of process escalation point, our detailed understanding of this complex marketplace ensures our utilities debt recovery services will support your customer relationships and deliver your cash collection targets.
Our team are experienced at working within clients’ internal systems, ensuring seamless account management and data updates, or through our own inhouse collections platform. Our extensive knowledge within this sector enables us to manage final billing, customer queries, rebilling and settlements.
The UK experts in Utilities Administrations Recovery Services Barratt Smith and Brown have extensive experience of working with Ofgem and suppliers of last resort. We also worked with the Citizen’s Advice Bureau to help them develop their Supplier of Last Report Good Practice Guide. Our experience supporting customer’s through this complex and stressful process has provided us with a unique understanding of the UK utilities sector and its customers at their most vulnerable. This knowledge and experience has helped ensure our utilities debt recovery solutions are “best-in-class” incorporating robust, tried and tested systems and processes which will address any challenge.